When you have an iCloud-locked iPhone, which means Activation Lock is turned on as an anti-theft measure. To unlock and use the phone, you must access its original Apple ID username and password. Instructions apply to devices with iOS 7 and later.
Activation Lock is an effective anti-theft measure. Your iPhone or iPad automatically turns on Activation Lock whenever Find My iPhone is active. Once you enable the feature, nobody can delete the device, activate it on a different account, or disable Find My iPhone without entering the Apple ID username and password that originally set up the phone. If you encounter this issue, here’s what to do:
How to Unlock an iCloud-Locked iPhone
- To determine if you have an iCloud-locked iPhone, look for the Activation Lock screen.
Enter the Apple ID username and password first used to activate the phone.
Your iPhone will open. If you forgot your Apple ID password, you’ll need to reset it.
IF YOU HAVE ACCESS TO THE IPHONE’S ORIGINAL OWNER
- Ask them to enter their Apple ID account credentials on the phone.
When the phone gets to the home screen, they should sign out of iCloud:
- On iOS 10.2 and earlier, go to Settings > iCloud > Sign Out.
- On iOS 10.3 and up, go to Settings > [your name] > Sign Out.
- When asked for their Apple ID username and password, they should enter it again.