When you have an iCloud-locked iPhone, which means Activation Lock is turned on as an anti-theft measure. To unlock and use the phone, you must access its original Apple ID username and password. Instructions apply to devices with iOS 7 and later.
Activation Lock is an effective anti-theft measure. Your iPhone or iPad automatically turns on Activation Lock whenever Find My iPhone is active. Once you enable the feature, nobody can delete the device, activate it on a different account, or disable Find My iPhone without entering the Apple ID username and password that originally set up the phone. If you encounter this issue, here’s what to do:
How to Unlock an iCloud-Locked iPhone
- To determine if you have an iCloud-locked iPhone, look for the Activation Lock screen.
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Enter the Apple ID username and password first used to activate the phone.
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Your iPhone will open. If you forgot your Apple ID password, you’ll need to reset it.
IF YOU HAVE ACCESS TO THE IPHONE’S ORIGINAL OWNER
- Ask them to enter their Apple ID account credentials on the phone.
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When the phone gets to the home screen, they should sign out of iCloud:
- On iOS 10.2 and earlier, go to Settings > iCloud > Sign Out.
- On iOS 10.3 and up, go to Settings > [your name] > Sign Out.
- When asked for their Apple ID username and password, they should enter it again.
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They should then remove the Apple ID from the iPhone:
- On iOS 10.2 and earlier, tap Sign Out, then tap Delete from My iPhone.
- On iOS 10.3 and later, tap Turn Off.
- Erase the phone again by going to Settings > General > Reset > Erase All Content and Settings.
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When the phone restarts this time, you shouldn’t see the Activation Lock screen.
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